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Pharmacist, Call Center

SUMMARY

This Pharmacist position oversees the work conducted by Call Center Representatives in relation to mail order pharmacy dispensing orders in a call center office environment. The role is responsible for safe and efficient methods for coordination of established pharmacy policy concerning drug patient care (pet) and provides clinical drug information to meet the needs of the patient (pet), the veterinarian and all other appropriate support personnel. They will also support the company mission, vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Reviews and interprets vets orders for appropriateness relevant to, to ensure that overdoses or under-doses have not been prescribed and that interactions, incompatibilities or toxic compounds will not result from combination of medications.
  • Dispenses prescriptions to pets in accordance with policy and in conformance with regulations and laws dealing with the class of prescription; counsels patients (pet owners) about their medications and maintains an accurate, up to date profile.
  • Maintains necessary controls with respect to audited controlled drugs and alcohol; prepares controlled drug request for delivery by technician.
  • Participates in in-service education programs when requested.
  • Verifies the work performed by support personnel, which includes pet drug data entry, cassette filling and unit-dose drug distribution.
  • Maintains up to date knowledge of the profession by participating in organization memberships; by attending meetings, lectures, in service and seminars; by reading journals; and by complying with National Standards of Continuing Education to maintain professional competency and proficiency.
  • Participates in clinical programs instituted in the department such as drug-level monitoring, antibiotic monitoring and consults.
  • Participates in special studies as requested.
  • Ensures that the quality of the professional services is maintained.

SUPERVISORY RESPONSIBILITIES

  • Pharmacy Technicians
  • Ancillary Personnel

QUALIFICATIONS:

  • Doctor of Pharmacy Degree or BS Degree in Pharmacy

EDUCATION and/or EXPERIENCE

  • Must have 6 – 12 months of experience

CERTIFICATES, LICENSES, REGISTRATIONS

  • Must be a Licensed Registered Pharmacist in good standing with the state of Texas and other states as required.
  • Experience with veterinary products preferred

COMPETENCIES (Skills and Abilities)

  • Customer/Client Focus.
  • Ethical Conduct.
  • Reading Comprehension – Ability to understand written sentences and paragraphs in work related documents. Ability to comprehend basic principles, theories and laws, policies and procedures that pertain to pharmacy.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Ability to pay attention to details.
  • Mathematics - Using mathematics to solve problems.
  • Technical- proficient on keyboard and operating a computer terminal. Ability to utilizing PPE and pharmacy equipment to preform duties.
  • Communication- ability to communicate verbally in a professional manner with co-workers.
  • Dependability- exhibit punctuality and low absenteeism.               

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Normal office environment with extensive use of computer.
  • Must be able to reach overhead, climb ladders or stairs, lift/carry or push/pull heavy objects (up to 50 lbs.).  Must have the energy and physical stamina to move freely about, and be able to sit or stand for long periods of time (up to 2 hours).
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